Where we are
Fulfillment address
Two different addresses do two different jobs. Sending a return to the wrong one is the single most common reason a refund takes longer than it should, so both are set out here in full.
Send returns here
Fulfillment center
5071 Ball Rd #4026Cypress, CA 90630
United States
- Every order is packed and dispatched from here.
- Every authorized return is received here.
- Write your return authorization number on the outside of the parcel.
- This address does not take customer visits or walk-in collections.
Correspondence only
Registered office
Simply Creative Store LLC919 Tiny Town Rd Ste B #2018
Clarksville, TN 37042
United States
- Simply Creative Store LLC is the merchant of record for every order.
- Legal notices and written correspondence go here.
- Do not send returns to this address. Parcels that arrive here have to be forwarded, which delays a refund by a week or more.
Before you post anything back
You may request a refund within 30 days from the date your order is received. Contact customer service first so that we can issue a return authorization number and confirm the address for your particular order. An unannounced parcel with no authorization number on it can sit unmatched for days.
All returns must be sent to our fulfillment center at 5071 Ball Rd #4026, Cypress, CA 90630. Keep your postage receipt and tracking number until the refund has reached your card. The full conditions are on the Refund Policy page.
Where orders ship from
All outbound orders leave the Cypress, California fulfillment center on the next business day. We ship within the United States only. Transit times and carrier detail are on the Shipping Policy page.
Reaching a person
Phone 866-892-8002 or email support@solvieracarepathways.com, Monday through Friday, 9:00 AM to 6:00 PM Central Time. Personal information will not be shared with Third Parties.
Summary. Corporate: 919 Tiny Town Rd Ste B #2018, Clarksville, TN 37042. Fulfillment and returns: 5071 Ball Rd #4026, Cypress, CA 90630. Customer service: 866-892-8002, support@solvieracarepathways.com.