Refund Policy

You may request a refund within 30 days from the date your order is received. This policy applies to every order placed on solvieracarepathways.com and is operated by Simply Creative Store LLC.

What we can accept back

• The jade roller and gua sha set: in any condition within the window, used or unused, complete with both tools and the pouch where possible. If a stone has chipped or a roller has stiffened, tell us and we will treat it as a fault rather than a return.
• Unopened capsule bottles: with the manufacturer seal intact.
• Opened capsule bottles: we will accept one opened bottle per order, because you cannot know whether a capsule suits you without trying it. Where an order contained several bottles, the remaining bottles need to be sealed.

What we cannot accept back

• Anything requested after the 30-day window has closed.
• Multiple opened capsule bottles from the same order, for straightforward safety reasons.
• Items returned without a return authorization, or sent to the corporate address instead.

Faults, damage and missing items

If a parcel arrives damaged, if a stone is cracked, or if something is missing from the box, contact us within the window and we will put it right. Photographs help but are not required. For a genuine fault we cover return postage and either replace the item or refund it in full, whichever you prefer. We do not ask you to pay to send back something that was wrong when it arrived.

Return postage

For a change of mind, return postage is yours. For a fault, a damaged parcel or an error on our side, it is ours and we will tell you how to recover it. Original outbound shipping was complimentary, so there is no shipping charge to refund on an order.

What gets refunded

The full price you paid for the returned item. Where a bundle option is returned complete, the full bundle price is refunded. Where only part of a bundle comes back, we refund the returned portion at the proportion of the bundle price it represents and tell you that figure before we process it.

How the refund reaches you

Always to the original payment method. We cannot refund to a different card or send a cheque, because the reversal has to follow the original authorisation. Charges will appear on your card statement as SOLVIERA CAREPATH. A refund will show against that same descriptor on your statement.

Cancelling before dispatch

If you call or write before the order leaves the fulfillment center, we will cancel it and refund in full with nothing to post back. Orders are usually dispatched on the next business day, so reach us quickly.

Where to send returns

All returns must be sent to our fulfillment center at 5071 Ball Rd #4026, Cypress, CA 90630. Our corporate address takes correspondence only. See the Fulfillment Address page for both addresses side by side.